Today at work we were asked to respond to a request from up high on how we can make our customer service better. I usually feel that these requests are silly because the best way to make things better is to fire all the insane or lazy employees and burn down the library branch that smells like an armpit so we can start to build a new one, yet admin always ignores my suggestions. This time they want specific examples of customer service transactions and how they could have been improved.
This made me think back to last week's episode on "Parks and Rec," which is mainly about that government department, but it serves as a good example of what working with the public is often really like. In the episode, at some sort of public meeting, one guy was upset that the government was still focusing on swine flu when he was now worried about turtle flu and a woman was outraged that she found a sandwich in the park but it didn't have mayonnaise on it.
Yes, that pretty much sums it up. And aside from discovering a way to make porn download faster, setting aside special computer stations only for Facebook, or letting the local mommy group set up permanent headquarters in our public meeting room I just don't know how we can keep all our little darlings happy 24/7.