Tuesday, November 9, 2010

Library of the future: If you want it, it exists!

A woman approaches the desk, dragging her son on a leash behind her.
Woman: I want the Charlie Brown Thanksgiving book for Mickey Mouse, where is it?
Me: ?!
Woman: That book, Charlie Brown Happy Thanksgiving, I want that but for Mickey Mouse. Actually, I want both, give me both.
Me: (does some typing in the catalog) We have the movie "A Charlie Brown Thanksgiving" but no book.
Woman: No, not the movie, the book.
Me: We don't own it.
Woman: What about the (one of our other branches) library?
Me: I'm checking for the whole system, we don't own it.
Woman: Well, what about the book version with Mickey Mouse?
Me: You mean, you would like a book about Thanksgiving with Mickey Mouse as one of the characters?
Woman: Yes! (this is said in a tone like, "duh!")
Me: We don't have many materials with Mickey Mouse as the main character and most of the ones that we do own are movies, and none of them are about Thanksgiving.
Woman: No, not the movie, the book.
Me: Yes, I understand, but there are no books, or at least the library does not own them.
Woman: Oh.
Me: Would you like me to put you on hold for the Charlie Brown Thanksgiving movie?
Woman: Yes (takes 10 minutes to locate her card)
Me: Ok, all copies are currently out but we will email you as soon as this movie checks in.
Woman: No, not movie, the book is what I want!
Me: But we don't have the book, just the movie. And nothing for Mickey Mouse, only Charlie Brown, but again only the movie.
Woman: Well take it off hold then, I said I don't want the movie!

15 minutes later, the woman returns. Now she wants to be on hold for the movie.

1 comment:

  1. I also love it when people really want a certain book, but they'll only read it in standard format even when we have an audio version and a large type version checked in. Picky picky...